Work
I have been working full-time in professional software development settings for more than five years now. I have done quite a lot -- from telemarketing to software development and quite a bit between. My experience is ordered from most to least recent. If you have any questions about my employer contact information, contact me directly via email, which can be found on the contact form on my homepage.
Quality Assurance Lead
PNC Bank, Strongsville, OH
February 2024 / Present
I lead a team of 15+ QA professionals, fostering collaboration and aligning with project goals. I currently am leading the team in an effort to reach 100% API automation across 100+ different services within PNC's Digital Identity space. I also coordinate with cross-functional teams to implement QA processes and standards within an Agile model. I have enhanced QA processes, improving test coverage, defect rates, and Agile sprint efficiency. In my time as Quality Assurance Lead, I have led major testing efforts for applications utilized by millions of users, conducted end-to-end, regression, functional, and user acceptance testing across 100+ internal and external applications, and have created documentation for test summary reports (TSRs) and test strategy approaches (TSAs) for every major release. I also created and automated test cases using Selenium, Cucumber, and Karate in Java with IntelliJ enterprise and managed test results in Jira Xray for transparent QA metrics reporting.
Software Engineer
PNC Bank, Strongsville, OH
February 2022 / February 2024
I conducted end-to-end, regression, functional, and user acceptance testing accross 100+ internal and external applications, collaborated closely with cross-functional teams to address issues and drive continuous improvement, and conducted root cause analysis of defects and worked closely with developers to resolve issues and ensure timely delivery of high-quality software products. I also utilized automation tools and frameworks such as Selenium, Cucumber, and Karate to streamline testing processes and enhance efficiency. I managed test results in Jira Xray for transparent QA metrics reporting and developed and executed comprehensive test plans and test cases to meet quality goals and project deadlines.
Software Developer Associate
PNC Bank, Strongsville, OH
June 2021 / February 2022
I was a quality assurance engineer in an agile work environment utilizing technologies such as Jira, Postman, and Karate to manage and test and automate the testing of the digital identity workspace and its APIs using the Scrum agile software development methodology. The digital identity workspace primarily included the testing of first- and second-factor authentication developmental work.
IT Specialist - Web Developer
First Presbyterian Church, Clarksville, TN
April 2019 / June 2021
I managed, updated, and completely redesigned the website for First Presbyterian Church of Clarksville, TN using HTML, CSS, JavaScript, PHP, and MySQL on a 1&1 Web Host. I also handled social media, including streaming sermons and events on both YouTube and Facebook simultaneously. I studied web metrics using Google Analytics tools to identify the best possible approach for web services.
IT Specialist - Infrastructure and Security
First Presbyterian Church, Clarksville, TN
September 2019 / June 2021
I managed and troubleshot devices, such as printers, computers, sound boards, and streaming devices. I also provided technical support on an as needed basis for software, such as QuickBooks financial services, Dropbox Business, and more. I worked closely with the chairs of several committees to introduce new technologies, such as a cloud-phone system to the organization.
APSU CSIT Web Content Manager
Austin Peay State University, Clarksville, TN
August 2019 / March 2020
I worked directly under the Chair of the APSU Computer Science and Information Technology department (CSIT) to update the CSIT webpage using the OmniUpdate Content Management System (CMS) across dozens of pages.
Head Lab Manager
Austin Peay State University, Clarksville, TN
August 2019 / August 2020
I managed 150+ machines across three computer labs on the campus. I worked closely with professors and the Office of Information Technology (OIT) to handle installation and imaging processes. Also managed five other lab managers and facilitated the process of submitting and handling IT support tickets for machines, such as computers or printers.
Lab Manager
Austin Peay State University, Clarksville, TN
May 2018 / August 2019
I managed 150+ machines across three computer labs on the campus. I carried out the process of submitting and handling IT support tickets for machines, such as computers or printers.
Instructor
Tri-Star Cottage School, Clarksville, TN
January 2019 / August 2019
I taught small classes of 5-10 students. The age groups varried, but most were between 12-16 years-old. I taught two classes, Introduction to Programming with Java and Computer Literacy. In the Java course, we covered everything from data types to animation with JavaFX. In the Computer Literacy course, we covered topics ranging from computer hardware to web development to computer security.
Student Support - Telemarketer
Austin Peay State University, Clarksville, TN
May 2017 / May 2018
I updated and managed alumni contact information for thousands of former students of Austin Peay State University and worked on several campaigns to raise money for scholarship funds across both the Clarksville and Fort Campbell campus.